FAQs
The following are some Frequently Asked Questions based on our 14 years of business
We have FedEx, DHL, TNT, UPS for small orders, and air shipping, sea shipping or railway shipping for big orders/containers.
Olam Lighting was founded in 2009, 12 years experience as a lighting solution provider.
Our products are oriented towards Mid-high end markets, especially for European markets, (such as France, Germany, Sweden, Finland, Norway, Switzerland etc.) Australia and New Zealand.
Yes, TRIDONIC, Meanwell, Philips, Lifud and Boke Driver are our firmly partners, we already got their strategic cooperation authorities.
Yes, we took part in many lighting fairs before, such as Hong Kong Lighting Fair, Canton fair, Frankfurt Lighting+ Building fair, Poland lighting fair, France lighting fair and Spain Lighting fair etc.
Our products are applied to CE EMC, RoHS, FCC, SAA, TUV, CB, GS, UL, ETL etc.
Yes, our products are mainly patented, like the IP67 IP69K LED tubular light, UGR.
Yes, we accept OEM orders, we mainly specialized in B2B orders for different kinds of projects. So OEM is quite suitable for our business.
Our warranty is usually 3-5 years based on different kinds of products and requests. About the policy, we will ship the defective products back and forth for replacement during the warranty years.
Usually 5-7 working days for samples, 15-20 working days for big order.
We accept TT, PayPal, Alibaba insurance, LC at sight, usually for big orders, 30% TT in advance, balance to be paid before shipping.
Still have question?
No worries, if you have other questions, please feel free to get in touch with us at : vicky@olamled.com
